We’re adding a new feature to World of Warcraft that will replace the in-game support system with a direct portal to the Battle.net Support site. Our aim is to give players in-game easy access to the site’s robust knowledge base and support contact system.
We’ve gone to great lengths to improve our website support systems and we want to offer access to all of its robust features in-game. The new direct support site access will make it easier to find information to help you resolve issues you’re experiencing or contact our representatives if you need a little extra help.
We will test this new feature in the 5.3 public test realm (PTR), and we’d like your assistance. Adding support site access in-game is a new venture for us, and we need you to test it by searching through the support knowledge base and pages to make sure that it holds up in various hardware and network situations. It’s important to note that while we will be testing the functionality of this feature within the PTR, we are unable to process support ticket submissions.
We’d appreciate your feedback and testing reports to be put into the below forum thread so we can collect and respond to any errors or issues you’re seeing.